Thursday, March 13, 2008

just because you're a "doctor" doesn't mean you're not a douchebag

My dear friend, boogerphobe recently ran into a case of a very bad veterinarian. I wanted to post my thoughts (and emails) here.

You can read boogerphobe's related posts - here, here and here.

Also, our mutual friend, invisibelle, posted a good backgrounder (DO READ THIS!!) and her email in this post.

I decided to send an email to the vet clinic the other day.

Here it is...

To Dr. Hulka and the staff of Green Oaks North Pet Hospital Arlington, Texas

I think what you did to the *Smith*'s regarding Odin was just completely horrible. You treated that family like they are bad pet owners and made a very difficult decision even harder. I will be sure to tell everyone I know about what you have done (including your misleading the *Smith*'s regarding reporting the bites) and what terrible people you are and what an unethical business you run. I am going to post all over the internet and in every community related to animals and animal care that Green Oaks North Pet Hospital in Arlington is a dangerous place for both their pets and their family. I am also going to contact the local newspapers and reach out to all the local media about this horrible injustice.

*Mr* and *Mrs* *Smith* are two of the best people I know, and two of the most responsible pet owners I've had the pleasure of knowing - and for you to take the decision of how to handle their pet out of their hands to do what is best for both Odin and their own safety - how dare you! Odin is a beautiful dog who was brought up on a family of immense love. The decision to put Odin down was one that *Mr* and *Mrs* came to as a very last resort. They had taken lots of time, money and different routes to help Odin's behavior, only to come to the last resort - having Odin put down before he hurt himself or someone terribly.

Dr. Hulka - they trusted you. You were a great vet to Taffy and Odin - *Mr* and *Mrs* raved about you. And for you to take that trust and for your staff to do what you did to Odin and the *Smith*'s in the this situation is just so incredibly horrible and disgusting. How dare you betray that trust!

For you and your staff to turn Odin's last days into a horrible time in a cage and strange place is just completely unacceptable. What you have done is not only turn the last few days of an exceptionally loved and cared for dog into a nightmare - both for Odin and his owners, but you've also managed to take a relationship between pet owners and their vet into a hostile one.

I don't usually wish bad things on people, but I will do everything legally that I can to be sure your business suffers as a result of this. If even just one pet owner decides against using your services, it will be time well spent and I will consider it a win. Unfortunately, no amount of suffering your business could endure would be anything like how you've made the *Smith*'s suffer.


Dr. Dye (the counterpart to Dr. Hulka) at Green Oaks North Pet Hospital in Arlington, Texas replied to me today.

You can read his reply here...

And, with that -
Here is my final reply...

Dr. Dye -

Thank you for replying to my email. I know you have already received a reply from Mrs. *Smith*, so I will try to keep this brief.

First, your assertion that the *Smith*'s situation may have been one of convenience only goes to show that you and your staff are, indeed, the shallow doctors I believed you to be when I initially heard Mrs. *Smith*'s recalling of the events relating to Odin. Clearly your office is only skilled to deal with routine pet issues. I think that is valid information for the public to know.

Next, your claim that the law requires you to report any bites is, in fact, false. Before my last email to you - and before looking up the law in Arlington myself (which is available on their site), I spoke with a dear friend fo mine with over 10 years as a veterinary technician. She informed me that she knew only of a law that required a report if there was broken skin or a means of rabies to be transferred. As a layperson who does not work in pet care, I find it completely absurd that you would, based only on a phone conversation that you were not first party to, relay not only false information about said law to the *Smith*'s, but also to the authorities. If a simple person, like myself, can understand a black-and-white law, then you, sir, a veterinary health professional with doctor credentials, should have known this.

Third, based on the facts as relayed in your email - I am even more convinced now that not only did you and your clinic/staff act unprofessionally - you defrauded the *Smith* family by relaying false information to them about the law you used to have Odin impounded. That, sir, is misconduct and unprofessional I hope, armed with your very words, the *Smith*s pursue every avenue they have available to have you and your staff formally charged with such misconduct.

In closing - libel and slander are only such if the information relayed is false. I am confident that the information I have is true, and am further backed up by your email response, where you misquoted the very law in which you caused Odin and the *Smith*s to unjustly suffer. Please know that I will be happy to quote you in any communications about this matter as I surely want people to be able to decide for themselves, based on the facts you presented.

You see, Dr. Dye, whether or not you "tolerate" my actions to warn others of your potential to to not act in an ethical or professional way does not negate the fact that you and your staff were wrong - provided false information and, subsequently caused harm to the *Smith*s.

Thank you and have a very nice day -

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